Frequently Asked Questions

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1. Why choose Kukirin electric scooters?

1.1 Save fuel: It saves you a lot of money

1.2 Extremely convenient: You can quickly get to where you want to go.No need to wait, just unfold the scooter and you are ready to go.

1.3 Ecology and respect for the environment: Every time you use an electric scooter, you are contributing to protecting the earth's ecology.

2. My Kukirin electric scooter has a problem, what should I do?

Contact customer service via email immediately and send them your order number and a video of the scooter malfunctioning.

3. Does Kukirin electric scooter have warranty? How long?

Only for orders purchased on our website (https://www.kukirinescootereu.com/),we can provide you with 12 months of after-sales and repair services.Please refer to the warranty page for details.
Click here to visit Warranty Policy

4. What is the return and refund policy for Kukirin electric scooters?

Unopened items in their original condition at the time of delivery or pickup (customer is responsible for returning or bringing the item back to the store) must be returned within 7 days of delivery/pickup.You will be responsible for the return shipping costs of the item. Thank you for your understanding and support. Please refer to the Return and Refund page for details.Click here to visit Refunds & Returns

5. How long will it take for me to receive the product?

Our goal is to ensure that your order is processed quickly and efficiently.We will dispatch from our Polish warehouse within 24 hours.It will take 4-7 days for your goods to arrive at your address.However, since we have no control over shipping, the arrival time will vary according to actual conditions. Please check your order in the background to confirm how long delivery will take. Please refer to the shipping information page for details.Click here to visit Shipping Information