Privacy Policy

This Privacy Policy describes how kukirinescootereu.com ("we") collects, uses, protects, and shares your personal information. We comply with the EU General Data Protection Regulation (GDPR) and are transparent about our practices.

1. Information We Collect

We only collect the information necessary for your experience:

1.1 Information You Share

Transactional: Name, shipping address, email, phone number (for order processing, delivery, or returns).
Payment: If you pay directly, we collect your credit card information (see Section 4 for security information).

1.2 Information We Automatically Collect

IP address (to learn about your browser/operating system and fix website issues).
Browsing Details: The source of your visit (referrer), pages visited, and duration of visit (for website improvements).

2. Your Consent: Controlling Our Behavior

We won't use your information without your consent:

2.1 How We Obtain Your Consent

Transactional: If you share information to make a purchase or return a product, we will only use it for that purpose (this is implied consent). For marketing purposes: We may ask for your consent to receive marketing emails directly (e.g., by checking a box)—we never pre-ask you for consent.

2.2 How to Withdraw Consent

To stop receiving marketing emails: Click "Unsubscribe" in any email or email us.
Other uses: Email service@kukirinescootereu.com or adjust your settings in the Privacy Center of your account.
We will process your request within 15 business days and confirm it by email.

3. When We Share Your Information

We only share your information in the following circumstances:
As required by law (e.g., court order, tax request).
If you violate our Terms of Service (e.g., for fraud), to protect our business or our users.
If our store is sold/merged: Your information may be transferred to the new owner, who will be required to comply with this policy.

4. Secure Payment Information

We use industry standards to protect your payment data:
Credit card information is sent via SSL encryption and stored using AES-256 encryption (the same as major banks).
We comply with all PCI-DSS regulations (to ensure secure payment processing). No online storage is 100% secure, but we frequently update our security measures to mitigate risks.

5. Third-Party Services

We operate our website with trusted partners—they only access the information they need:

5.1 Our Partners

Payment processors (e.g., PayPal): They need your name, order amount, and payment details to process your payment.
Shipping (e.g., DHL): They need your address/phone number to ship your order.
Analytics (e.g., Google Analytics): They collect anonymous data (e.g., IP addresses with the last digit masked) to track website traffic.

5.2 Review Their Policies

Partners like payment processors have their own privacy policies. We recommend that you read these policies—for example, Klarna's policy can be viewed on the Klarna privacy page.

6. External Links

Our website may link to other websites (e.g., scooter reviews). We are not responsible for their privacy practices—please be sure to read their privacy statements first.

7. Cookies: What They Are and How to Control Them

Cookies are small files that make your browsing experience easier. Which cookies you choose to allow:

7.1 Our Cookies

Cookie Type
Purpose
Durability
Session cookies
Record your visit (e.g., shopping cart, login)
Close when you close your browser
30-minute visit cookies
Count your visits to the site 30 minutes after your last visit (does not contain personal information)
Daily visit cookies
Count your visits each day (does not contain personal information)
End at midnight of the current day

7.2 Opting out

Browser settings: Turn off cookies in Chrome (Settings > Privacy > Cookies) or Firefox (Settings > Privacy > Cookies).
Website tools: Use the "Cookie Settings" pop-up (first visit) or your account's "Privacy Center" to skip unnecessary cookies.
Note: Disabling session cookies will break features like checkout or saving a shopping cart.

8. Age Requirements

By using our website, you confirm that:
You are at least the age of majority in your EU country (generally 18).
If you are an adult, you have given your consent for any minor dependents to use our website (we do not collect information from children without parental consent).

9. Contact Us

To access, correct, or delete your information, or to file a complaint, please contact:
Email our customer service: service@kukirinescootereu.com