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Return & Refund Policy

We are committed to providing a clear and transparent return experience.
Please read the following policy to understand when returns are accepted, who is responsible for costs, how to return items, where to return them, and when refunds are issued.

1. Order Cancellation (Before Shipment)

If you wish to cancel or modify your order, please contact us within 12 hours of placing the order.

  • Contact email: service@kukirinescootereu.com
  • Requests are reviewed within 1–2 business days
  • If approved, refunds will be issued within 3–5 business days to the original payment method

⚠️ Once the order has been shipped, it cannot be cancelled or modified

2. Quality Issues (After-Sales Service)

2.1 What Can Be Returned

You are eligible for a return or after-sales support if:

  • The product has a manufacturing defect
  • The product has a functional issue
  • You received the wrong item
  • Return Address:
    Recipient: xixi+PS339
    Address: Generała Mikołaja Bołtucia 8
    City: Grodzisk Mazowiecki
    Postal Code: 05-827
    Phone: +48532233262
    Country: Poland

2.2 Time Limit

  • Quality issues must be reported within 14 days of delivery
  • Wrong items must be reported within 3 days of delivery

2.3 Who Pays for Shipping

  • KuKirin covers all related costs, including return shipping and replacement shipping

2.4 Refund or Solution

Depending on the situation, we will provide:

  • A full refund, or
  • A free replacement, or
  • Repair service or spare parts

2.5 Return Location

Returns for quality issues will be handled through our designated warehouse or service center (EU, UK, or international).
The exact return address will be provided after your request is approved.

2.6 Refund Time

  • Inspection is completed within 3 business days after receiving the item
  • Refunds are issued within 3–5 business days after approval

3. Non-Quality Returns (Change of Mind)

3.1 What Can Be Returned

Returns for non-quality reasons are only accepted if:

  • The request is submitted within 3 days of delivery
  • The product is unused, unopened, and in its original packaging with all accessories

3.2 What Cannot Be Returned

Returns will not be accepted if:

  • The product has been used or activated
  • The packaging has been opened or damaged
  • Accessories are missing

3.3 Who Pays for Shipping

  • The buyer is responsible for return shipping costs
  • Estimated cost: €100–€400, depending on location

3.4 Refund Amount

  • If approved, the refund will be issued to the original payment method
  • Shipping costs may be deducted where applicable

3.5 Return Location

The return address will be provided after approval

3.6 Refund Time

  • Refunds are processed within 3–5 business days after inspection

4. Non-Returnable Situations

Returns are not accepted under the following conditions:

  • The product has been used, damaged, or altered
  • The return request is submitted after the allowed time period
  • The item is returned without prior approval

5. Special Situations

5.1 Logistics Issues

If delivery fails due to courier-related issues:

  • KuKirin will cover all costs
  • A replacement or full refund will be provided

5.2 Incorrect Shipping Address

If the buyer provides an incorrect address:

  • The buyer is responsible for reshipping costs

5.3 Refused or Uncollected Packages

If a package is refused or not collected:

  • The refund will be reduced by:
    • Original shipping cost
    • Return shipping cost (€100–€400)

5.4 Disassembled or Used Products

If the product has been opened, assembled, or slightly used:

  • Up to 50% of the product price may be refunded
  • Shipping costs will be deducted

5.5 Incorrect Accessories Ordered

  • The buyer is responsible for return shipping
  • The refund will be issued after deducting shipping costs

6. Return Process (Step-by-Step)

Step 1 – Submit a Request

Email: service@kukirinescootereu.com
Include:

  • Order number
  • Reason for return
  • Photos or videos (if applicable)

Step 2 – Approval

  • Requests are reviewed within 2–3 business days
  • If approved, you will receive:
    • Return instructions
    • Return address

Step 3 – Ship the Product

  • Ship within 3 days after approval
  • Use original packaging and include all accessories

⚠️ Improper packaging may result in a partial refund or rejection

Step 4 – Provide Tracking Information

Send us:

  • Tracking number
  • Courier name
  • Shipping label (if applicable)

Step 5 – Inspection and Refund

  • Inspection within 3 business days after receipt
  • Refund issued within 3–5 business days