We currently ship to 25 EU countries, including:
Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Poland, Portugal, Sweden and other EU regions.
If you are unsure whether we ship to your country, please contact our customer support.
You can track your shipment using carriers such as:
UPS
GLS
DPD
You may also track the order by logging into your account and checking the Order Details page.
All payments are processed through a secure payment gateway to ensure the safety of your transactions.
Yes. If you need to change or cancel your order, please contact us within 12 hours after placing the order.
Once the order has been shipped, it cannot be modified or cancelled.
Yes. After placing your order, you will receive an order confirmation email containing your order details.
If you do not receive the email, please check your spam folder or contact our customer support.
Most KuKirin electric scooters require minimal assembly, usually just installing the handlebar.
The package includes tools and instructions, and the setup typically takes 5–10 minutes.
If you do not receive the email, please check your spam folder or contact our customer support.
Most KuKirin electric scooters support a maximum rider weight of approximately 120 kg.
For exact specifications, please refer to the product details page.
If you do not receive the email, please check your spam folder or contact our customer support.
The maximum speed depends on the model.
Most KuKirin electric scooters have a top speed between 25 km/h and 70 km/h, depending on the motor power and model.
Please check the product page specifications for detailed information
If you do not receive the email, please check your spam folder or contact our customer support.
Please contact our support team with your order number and photos/videos of the issue.
After 14 days: customer may be responsible for return shipping costs depending on the case.